Tag Archives: enterprise content management

Key Solution Drivers for Creating Permanent Revenue Cycle Improvements

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Implementing Efficient Data Capture and Workflow Automation

Whether you’re looking to implement a departmental solution or to install enterprise content management throughout the entire organization, RCMS has the ability and expertise to help you with gaining operational efficiencies and to increase revenue.

With the use of advanced data capture technology and robotics process automation, we eliminate wasteful, manual tasks that maximize the efforts of your workforce – while integrating with core business systems and any relevant patient or payor information. This includes the capture and indexing of all claims, remittances and correspondence, no matter how many different EMRs, billing systems, practice management systems and lockboxes are currently being used.

To accomplish your operational and revenue cycle objectives, we focus on creating permanent improvements (with key solution drivers) that can deliver the greatest impact on your bottom line.

Key Solution Drivers

RCMS utilizes the following key solution drivers in designing specific revenue cycle management (RCM) applications and with implementing changes to how information is captured, verified and processed for reconciling and posting payments to multiple systems.

  • Acquire diverse information to provide organized access to critical business records, regardless of format.
  • Unify disparate systems and software applications to improve information flow and automate redundant processes.
  • Streamline operational efficiencies with technology and best practices to deliver sustainable financial results.

About RCMS

With expertise in business office operations, revenue cycle management, and HIS integration, RCMS can improve your business office operations and the financial performance of your entire organization. Our solutions include the ReSolve­® A/R Management Platform, designed for the efficient capture, management and use of patient and payment information to dramatically improve posting accuracy and to exceed RCM benchmarks.

Contact RCMS today to schedule a call or presentation with your revenue cycle teams.

ECM and workflow solutions for all industries

Cost-Saving ECM & Workflow Solutions For All Industries

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Automated Processes — Tailored to Your Business Needs.

While the main focus for RCMS is in providing technology to the healthcare market, our document management and workflow solutions can also be applied to many other business sectors. Just like healthcare, industries such as education, energy, financial services, insurance, and manufacturing continue to rely on a variety of decentralized electronic and paper-based documentation. In most cases, these documents and their corresponding data (such as customer no.) get stored in disparate information silos that lead to a wide variety of process inefficiencies and lost revenue.

RCMS solutions, including Hyland Software’s OnBase Enterprise Content Management (ECM), can be used to capture, index, and route any type of document and electronic file format in a single database. With ECM, disparate documentation can be organized and efficiently provided throughout a department, division, or worldwide network. ECM also provides for significant other benefits, such as audit trails, controlled access (by department or role) and fiduciary reporting.

Artificial Intelligence (AI) and Workflow Automation

Using AI with indexed documentation allows for the use of workflow automation to significantly reduce manual, repetitive processes. Working with your department managers and IT team, RCMS can develop a plan that explores all areas of your organization where repeated processes can be substantially improved. By automating repetitive tasks and worklists in conjunction with AI and machine learning, we can create processes that allow staff to be more productive and focus on higher-value work.

About RCMS

RCMS brings decades of business process experience to your specific departmental needs or for an entire organization. We specialize in connecting ECM to different systems and corporate financial applications, including AR, AP and GL. Contact RCMS for an assessment of your business needs and how we can improve your operations.

ECM and Workflow for healthcare revenue cycle improvements

Improving Operational Efficiencies with ECM & Workflow

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Are you ready to transform your business office?

With enterprise content management (ECM) and our custom workflow solutions, RCMS can transform static, unstructured information and documents into a dynamic part of your business office operations. Utilizing Hyland’s OnBase ECM software and the RCMS ReSolve® A/R Management Platform, our automated workflow technologies seamlessly integrate to your billing applications and revenue cycle processes, reducing and/or eliminating many of the inefficient, manual processes that require staff intervention. Using advanced document management programming tools, such as auto-indexing and auto-classification, correspondence routing becomes automated, directing documents to designated worklists and departmental work queues. By integrating multiple healthcare information systems and ECM with a common user interface, RCMS can increase productivity, identify defects for timely adjudication, and reduce your cost to collect.

ECM & Workflow Benefits

RCMS provides significant time-saving benefits in many areas, including:

  • Reduced manual tasks and data entry errors
  • Correspondence document management & indexing for quick retrieval
  • Data extraction & normalization of paper-based documents
  • Improved operational efficiencies and turnaround times
  • Integration with other business applications
  • Real-time analytics, reports and scorecards
  • Hosted or on-premise ECM deployment
  • Accountability and audit trails for all processes
  • Professional services team specializing in healthcare claims & billing
  • Easy-to-use intuitive interfaces and HIPAA compliant, secure access

About RCMS

RCMS brings decades of healthcare business office and software development experience to improve your revenue cycle. We can provide hosted or on-site document management and workflow solutions that provide staff with quick access to indexed, searchable documents in all formats. Contact RCMS about improving your operations.

ECM Records Management

Records Management Integrated with Line of Business Systems

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Are you manually storing and retrieving a lot of paper documents in file cabinets and boxes? If you don’t have an enterprise content management (ECM) system, the answer is typically yes. For most companies, large and small, poor records management leads to staff inefficiency, loss of information, potential HIPAA violations, unnecessary risk (in the case of litigation) and dissatisfied customers. In all of these cases, there’s potential for lost revenue. There is a better way.

OnBase by Hyland

As a Certified Hyland OnBase Reseller and an experienced systems integrator, RCMS can provide for hosted or on-site OnBase installations, combined with custom solutions for back-office applications ranging from Accounts Payable and HR to Legal Departments. With the implementation of OnBase ECM, documents can be collected and retrieved by authorized employees at any time, using an intuitive, easy-to-use interface. Real-time access to data and documents, integrated with other Line of Business (LOB) systems, promotes information sharing and collaboration that would otherwise be difficult and time-consuming to achieve.

ECM/Records Management Benefits

  • Eliminates disparate, disconnected content silos
  • Efficient organization of data and documents in a central repository
  • Document classification & indexing for quick retrieval
  • Document version control and audit trail
  • Storage of all document types and data files
  • Improved operational efficiencies and turnaround times
  • Improved customer service and customer retention
  • Integration with other LOB systems and applications
  • Provides for workflow design & worklist implementation

Contact RCMS

RCMS can deliver proven ECM solutions that provide for significant productivity gains and the secure storage of all your vital business records. Contact RCMS about improving staff efficiency and organizing your business information.

ECM Workflow Automation

Integrating Enterprise Content Management (ECM) with Workflow Automation

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How do you transform static, unstructured information and slow moving processes into a dynamic, fluid part of your operations? For RCMS clients needing to keep up with increased demands, an integrated ECM and Workflow Solution provides the best option for automating back-office processes. Our combination of document management and custom programming capabilities can improve just about any high-volume, document-heavy department, from AP and AR to Customer Service. Once implemented, a single workflow solution can save a significant number of hours in data entry, scanning, filing and document retrieval time for your staff. Automated workflows can increase efficiency, improve data accuracy, index documents, generate work queues for additional follow-up, and provide management with valuable reporting tools.

Document Routing to Departments and Work Queues

By capturing and routing documents through rules-based workflows, RCMS provides for invoices, checks, BoL, orders and other correspondence to be worked much faster, reducing turn-times and increasing productivity. The result is a more efficient staff with immediate access to captured documents and information. The key is having a scalable, enterprise solution, capable of managing any type of document format, including: scanned mail, PDFs, images, faxes, and emails. Using advanced sorting technology, such as auto-indexing and classification, files can be routed automatically to the appropriate department and work queue.

Accounts Receivable and Customer Service

For busy Accounts Receivable and Customer Service Departments, it’s important to find ways to resolve a customer dispute or collect on overdue invoices as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all of the customer’s documents, communications and orders. Our Account Inquiry function provides a powerful tracking tool for documenting customer activities and communication issues. System generated worklists can automatically identify accounts that need proactive follow-up on overdue invoices and schedule tasks in the system for a specific department or team of individuals.

About RCMS

RCMS Revenue Cycle Management Improvement Strategies are a blend of Business Management Consulting, Technology and Back-Office Solutions for just about any type of industry and vertical market. Contact RCMS about improving processes for your organization.