Tag Archives: enterprise content management

ECM Records Management

Records Management Integrated with Line of Business Systems

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Are you manually storing and retrieving a lot of paper documents in file cabinets and boxes? If you don’t have an Enterprise Content Management (ECM) system, the answer is typically yes. For most companies, large and small, poor records management leads to staff inefficiency, loss of information, potential HIPAA violations, unnecessary risk (in the case of litigation) and dissatisfied customers. In all of these cases, there’s potential for lost revenue. There is a better way.

OnBase by Hyland

As a Certified Hyland OnBase Reseller and an experienced systems integrator, RCMS can provide for hosted or on-site OnBase installations, combined with custom solutions for back-office applications ranging from Accounts Payable and HR to Legal Departments. With the implementation of OnBase ECM, documents can be collected and retrieved by authorized employees at any time, using an intuitive, easy-to-use interface. Real-time access to data and documents, integrated with other Line of Business (LOB) systems, promotes information sharing and collaboration that would otherwise be difficult and time-consuming to achieve.

ECM/Records Management Benefits

  • Eliminates disparate, disconnected content silos
  • Efficient organization of data and documents in a central repository
  • Document classification & indexing for quick retrieval
  • Document version control and audit trail
  • Storage of all document types and data files
  • Improved operational efficiencies and turnaround times
  • Improved customer service and customer retention
  • Integration with other LOB systems and applications
  • Provides for workflow design & worklist implementation

Contact RCMS

RCMS can deliver proven ECM solutions that provide for significant productivity gains and the secure storage of all your vital business records. Contact RCMS about improving staff efficiency and organizing your business information.

ECM Workflow Automation

Integrating Enterprise Content Management (ECM) with Workflow Automation

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How do you transform static, unstructured information and slow moving processes into a dynamic, fluid part of your operations? For RCMS clients needing to keep up with increased demands, an integrated ECM and Workflow Solution provides the best option for automating back-office processes. Our combination of document management and custom programming capabilities can improve just about any high-volume, document-heavy department, from AP and AR to Customer Service. Once implemented, a single workflow solution can save a significant number of hours in data entry, scanning, filing and document retrieval time for your staff. Automated workflows can increase efficiency, improve data accuracy, index documents, generate work queues for additional follow-up, and provide management with valuable reporting tools.

Document Routing to Departments and Work Queues

By capturing and routing documents through rules-based workflows, RCMS provides for invoices, checks, BoL, orders and other correspondence to be worked much faster, reducing turn-times and increasing productivity. The result is a more efficient staff with immediate access to captured documents and information. The key is having a scalable, enterprise solution, capable of managing any type of document format, including: scanned mail, PDFs, images, faxes, and emails. Using advanced sorting technology, such as auto-indexing and classification, files can be routed automatically to the appropriate department and work queue.

Accounts Receivable and Customer Service

For busy Accounts Receivable and Customer Service Departments, it’s important to find ways to resolve a customer dispute or collect on overdue invoices as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all of the customer’s documents, communications and orders. Our Account Inquiry function provides a powerful tracking tool for documenting customer activities and communication issues. System generated worklists can automatically identify accounts that need proactive follow-up on overdue invoices and schedule tasks in the system for a specific department or team of individuals.

About RCMS

RCMS Revenue Cycle Management Improvement Strategies are a blend of Business Management Consulting, Technology and Back-Office Solutions for just about any type of industry and vertical market. Contact RCMS about improving processes for your organization.