For RCMS clients needing to keep up with increased demands, an integrated ECM and Workflow Solution provides the best option for automating back-office processes. Our combination of document management expertise (with Hyland OnBase®) and custom programming capabilities can improve just about any high-volume, document-heavy process.
Once implemented, a single workflow solution can save a considerable number of hours in data entry, scanning, filing and document retrieval time for your staff. Automated workflows can increase efficiency, improve data accuracy, index documents (by category, doc type, patient record, date, etc.), generate work queues for additional follow-up, and provide management with valuable reporting tools.
Document Routing to Departments and Work Queues
By capturing and routing documents through rules-based workflows, RCMS provides for any type of document to be worked much faster, reducing turn-times and increasing productivity. The result is a more efficient staff with immediate access to captured documents and information. The key is having a scalable, enterprise solution, capable of managing all formats, including scanned mail, PDFs, images, faxes, and emails.
Using advanced sorting technology, such as auto-indexing and classification, files can be captured and routed automatically to the appropriate department and work queue. This is extremely beneficial to larger healthcare organizations where indexing lockbox correspondence can require significant resources — potentially delaying revenue cycle processes that impact cash flow.
Improving Customer Service and Accounts Receivables (AR)
For busy Customer Service and AR Departments, it’s important to find ways to resolve a patient dispute as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all relevant billing and insurance documents, communications and orders. Our Account Inquiry function provides a powerful tracking tool for documenting activities and communication issues. System generated worklists can automatically identify accounts that need proactive follow-up on overdue payments and schedule tasks in the system for a specific department or team of individuals.
Contact RCMS for Managing all Your Payments and Reconciliation
Our revenue cycle improvement strategies are a blend of business management consulting, AI and workflow automation. By integrating with your existing business office applications, RCMS can automate your document management workflows to significantly enhance revenue cycle processes, including CBOs with managing payments and reconciliation for multiple EMR & PM systems (including EPIC, Cerner, MedHost, Athena, Greenway, eCW, etc.). Contact RCMS today for help with improving your business office.