Category Archives: Enterprise Content Management (ECM)

ECM and workflow solutions for all industries

Cost-Saving ECM & Workflow Solutions For All Industries

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Automated Processes — Tailored to Your Business Needs.

While the main focus for RCMS is in providing technology to the healthcare market, our document management and workflow solutions can also be applied to many other business sectors. Just like healthcare, industries such as education, energy, financial services, insurance, and manufacturing continue to rely on a variety of decentralized electronic and paper-based documentation. In most cases, these documents and their corresponding data (such as customer no.) get stored in disparate information silos that lead to a wide variety of process inefficiencies and lost revenue.

RCMS solutions, including Hyland Software’s OnBase Enterprise Content Management (ECM), can be used to capture, index, and route any type of document and electronic file format in a single database. With ECM, disparate documentation can be organized and efficiently provided throughout a department, division, or worldwide network. ECM also provides for significant other benefits, such as audit trails, controlled access (by department or role) and fiduciary reporting.

Artificial Intelligence (AI) and Workflow Automation

Using AI with indexed documentation allows for the use of workflow automation to significantly reduce manual, repetitive processes. Working with your department managers and IT team, RCMS can develop a plan that explores all areas of your organization where repeated processes can be substantially improved. By automating repetitive tasks and worklists in conjunction with AI and machine learning, we can create processes that allow staff to be more productive and focus on higher-value work.

About RCMS

RCMS brings decades of business process experience to your specific departmental needs or for an entire organization. We specialize in connecting ECM to different systems and corporate financial applications, including AR, AP and GL. Contact RCMS for an assessment of your business needs and how we can improve your operations.

ECM and Workflow for healthcare revenue cycle improvements

Improving Operational Efficiencies with ECM & Workflow

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Are you ready to transform your business office?

With enterprise content management (ECM) and our custom workflow solutions, RCMS can transform static, unstructured information and documents into a dynamic part of your business office operations. Utilizing Hyland’s OnBase ECM software and the RCMS ReSolve® A/R Management Platform, our automated workflow technologies seamlessly integrate to your billing applications and revenue cycle processes, reducing and/or eliminating many of the inefficient, manual processes that require staff intervention. Using advanced document management programming tools, such as auto-indexing and auto-classification, correspondence routing becomes automated, directing documents to designated worklists and departmental work queues. By integrating multiple healthcare information systems and ECM with a common user interface, RCMS can increase productivity, identify defects for timely adjudication, and reduce your cost to collect.

ECM & Workflow Benefits

RCMS provides significant time-saving benefits in many areas, including:

  • Reduced manual tasks and data entry errors
  • Correspondence document management & indexing for quick retrieval
  • Data extraction & normalization of paper-based documents
  • Improved operational efficiencies and turnaround times
  • Integration with other business applications
  • Real-time analytics, reports and scorecards
  • Hosted or on-premise ECM deployment
  • Accountability and audit trails for all processes
  • Professional services team specializing in healthcare claims & billing
  • Easy-to-use intuitive interfaces and HIPAA compliant, secure access

About RCMS

RCMS brings decades of healthcare business office and software development experience to improve your revenue cycle. We can provide hosted or on-site document management and workflow solutions that provide staff with quick access to indexed, searchable documents in all formats. Contact RCMS about improving your operations.

ECM Records Management

Records Management Integrated with Line of Business Systems

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Are you manually storing and retrieving a lot of paper documents in file cabinets and boxes? If you don’t have an enterprise content management (ECM) system, the answer is typically yes. For most companies, large and small, poor records management leads to staff inefficiency, loss of information, potential HIPAA violations, unnecessary risk (in the case of litigation) and dissatisfied customers. In all of these cases, there’s potential for lost revenue. There is a better way.

OnBase by Hyland

As a Certified Hyland OnBase Reseller and an experienced systems integrator, RCMS can provide for hosted or on-site OnBase installations, combined with custom solutions for back-office applications ranging from Accounts Payable and HR to Legal Departments. With the implementation of OnBase ECM, documents can be collected and retrieved by authorized employees at any time, using an intuitive, easy-to-use interface. Real-time access to data and documents, integrated with other Line of Business (LOB) systems, promotes information sharing and collaboration that would otherwise be difficult and time-consuming to achieve.

ECM/Records Management Benefits

  • Eliminates disparate, disconnected content silos
  • Efficient organization of data and documents in a central repository
  • Document classification & indexing for quick retrieval
  • Document version control and audit trail
  • Storage of all document types and data files
  • Improved operational efficiencies and turnaround times
  • Improved customer service and customer retention
  • Integration with other LOB systems and applications
  • Provides for workflow design & worklist implementation

Contact RCMS

RCMS can deliver proven ECM solutions that provide for significant productivity gains and the secure storage of all your vital business records. Contact RCMS about improving staff efficiency and organizing your business information.

Enterprise Content Management (ECM)

Automated Correspondence Management with the Indexing of All Documents

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Leveraging Artificial Intelligence (AI) to automate the collection of all correspondence, RCMS is able to create efficiencies throughout the revenue cycle. The key to effective correspondence management is having the right software technology in place to capture paper and electronic documentation in all formats, including scanned mail, faxes, emails and other data.

Using advanced document management programming tools, such as auto-indexing and auto-classification, correspondence routing becomes automated, directing documents to designated worklists and departmental work queues.

Driving Operational Efficiencies and Lower Cost

ReSolve™ Correspondence provides significant time-saving benefits in many areas, including:

  • Reduced inefficient time spent with paper handling and scanning of documents
  • Improved data quality and accessibility to patient care and insurance coverage information
  • Faster routing of correspondence to appropriate personnel and work queues
  • Automated workflow processes that increase speed and drive revenue cycle improvements
  • Improved patient satisfaction with better, timely service
  • Improved employee satisfaction with less time spent retrieving and requesting documents
  • Scalable, multichannel infrastructure that can grow with practice aggregation
  • Enforcement of records management policies for legal and regulatory requirements

About RCMS

RCMS brings decades of healthcare business office and software development experience to improve your revenue cycle. We can provide hosted or on-site Enterprise Content Management (ECM) that provides staff with quick access to indexed, searchable documents in all formats. Contact RCMS about improving your workflow processes.