Tag Archives: workflow automation

Key Solution Drivers for Creating Permanent Revenue Cycle Improvements

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Implementing Efficient Data Capture and Workflow Automation

Whether you’re looking to implement a departmental solution or to install enterprise content management throughout the entire organization, RCMS has the ability and expertise to help you with gaining operational efficiencies and to increase revenue.

With the use of advanced data capture technology and robotics process automation, we eliminate wasteful, manual tasks that maximize the efforts of your workforce – while integrating with core business systems and any relevant patient or payor information. This includes the capture and indexing of all claims, remittances and correspondence, no matter how many different EMRs, billing systems, practice management systems and lockboxes are currently being used.

To accomplish your operational and revenue cycle objectives, we focus on creating permanent improvements (with key solution drivers) that can deliver the greatest impact on your bottom line.

Key Solution Drivers

RCMS utilizes the following key solution drivers in designing specific revenue cycle management (RCM) applications and with implementing changes to how information is captured, verified and processed for reconciling and posting payments to multiple systems.

  • Acquire diverse information to provide organized access to critical business records, regardless of format.
  • Unify disparate systems and software applications to improve information flow and automate redundant processes.
  • Streamline operational efficiencies with technology and best practices to deliver sustainable financial results.

About RCMS

With expertise in business office operations, revenue cycle management, and HIS integration, RCMS can improve your business office operations and the financial performance of your entire organization. Our solutions include the ReSolve­® A/R Management Platform, designed for the efficient capture, management and use of patient and payment information to dramatically improve posting accuracy and to exceed RCM benchmarks.

Contact RCMS today to schedule a call or presentation with your revenue cycle teams.

ECM and workflow solutions for all industries

Cost-Saving ECM & Workflow Solutions For All Industries

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Automated Processes — Tailored to Your Business Needs.

While the main focus for RCMS is in providing technology to the healthcare market, our document management and workflow solutions can also be applied to many other business sectors. Just like healthcare, industries such as education, energy, financial services, insurance, and manufacturing continue to rely on a variety of decentralized electronic and paper-based documentation. In most cases, these documents and their corresponding data (such as customer no.) get stored in disparate information silos that lead to a wide variety of process inefficiencies and lost revenue.

RCMS solutions, including Hyland Software’s OnBase Enterprise Content Management (ECM), can be used to capture, index, and route any type of document and electronic file format in a single database. With ECM, disparate documentation can be organized and efficiently provided throughout a department, division, or worldwide network. ECM also provides for significant other benefits, such as audit trails, controlled access (by department or role) and fiduciary reporting.

Artificial Intelligence (AI) and Workflow Automation

Using AI with indexed documentation allows for the use of workflow automation to significantly reduce manual, repetitive processes. Working with your department managers and IT team, RCMS can develop a plan that explores all areas of your organization where repeated processes can be substantially improved. By automating repetitive tasks and worklists in conjunction with AI and machine learning, we can create processes that allow staff to be more productive and focus on higher-value work.

About RCMS

RCMS brings decades of business process experience to your specific departmental needs or for an entire organization. We specialize in connecting ECM to different systems and corporate financial applications, including AR, AP and GL. Contact RCMS for an assessment of your business needs and how we can improve your operations.

RPA - Robotics Process Automation from RCMS

Using RPA and Workflow Across Multiple EMR & Billing Systems

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For RCMS clients with multiple EMR and billing systems, the RCMS ReSolve® A/R Management Platform provides the means to consolidate resources and improve business office processes – without having to eliminate hard to displace, vested applications. One of the many technologies we utilize to do this is robotics process automation (RPA).

Using RPA in healthcare business applications can significantly reduce manual, repetitive processes that are prone to human error and waste valuable time. In partnership with your Accounting and IT teams, RCMS can help your organization to develop an RPA plan that explores all areas of the revenue cycle — where repeated processes can be substantially improved.

Below are just a few examples of how RPA can benefit your organization:

  • Improved accuracy over redundant manual data entry
  • Unattended and attended RPA applications
  • Automates repetitive tasks in conjunction with AI and machine learning
  • Allows staff to be more productive and focus on higher-value work
  • Can move data across HIS applications
  • Connects multiple billing systems where APIs don’t exist
  • Data is stored for auditing compliance with regulatory requirements
  • Adjusts and scales to changes in underlying systems

About RCMS

RCMS brings decades of healthcare business office and software development experience to improve your revenue cycle. We specialize in working with IDNs having multiple EHR/EMRs and billing systems. Contact RCMS for an assessment of your business applications and how you can benefit from RPA to improve your operations.

ECM and Workflow for healthcare revenue cycle improvements

Improving Operational Efficiencies with ECM & Workflow

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Are you ready to transform your business office?

With enterprise content management (ECM) and our custom workflow solutions, RCMS can transform static, unstructured information and documents into a dynamic part of your business office operations. Utilizing Hyland’s OnBase ECM software and the RCMS ReSolve® A/R Management Platform, our automated workflow technologies seamlessly integrate to your billing applications and revenue cycle processes, reducing and/or eliminating many of the inefficient, manual processes that require staff intervention. Using advanced document management programming tools, such as auto-indexing and auto-classification, correspondence routing becomes automated, directing documents to designated worklists and departmental work queues. By integrating multiple healthcare information systems and ECM with a common user interface, RCMS can increase productivity, identify defects for timely adjudication, and reduce your cost to collect.

ECM & Workflow Benefits

RCMS provides significant time-saving benefits in many areas, including:

  • Reduced manual tasks and data entry errors
  • Correspondence document management & indexing for quick retrieval
  • Data extraction & normalization of paper-based documents
  • Improved operational efficiencies and turnaround times
  • Integration with other business applications
  • Real-time analytics, reports and scorecards
  • Hosted or on-premise ECM deployment
  • Accountability and audit trails for all processes
  • Professional services team specializing in healthcare claims & billing
  • Easy-to-use intuitive interfaces and HIPAA compliant, secure access

About RCMS

RCMS brings decades of healthcare business office and software development experience to improve your revenue cycle. We can provide hosted or on-site document management and workflow solutions that provide staff with quick access to indexed, searchable documents in all formats. Contact RCMS about improving your operations.

RCMS Cash Management Prinipals

Cash Management Fundamental Design Principles for 2023

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What are your revenue cycle improvement goals for 2023? By integrating with host billing systems, practice management systems, and other line of business (LOB) applications, RCMS can automate workflows that will significantly improve your cash management and revenue cycle processes.

Below are some of the key areas we address when working with our Integrated Delivery Network/Health System clients.

Keys to Improving Cash Management:

  • Same day processing of today’s receipts
  • Use best available capture solutions
  • Capture all adjudication data
  • Automate separation of remittance data
  • Use data validation rules to cleanse, scrub and normalize payment data
  • Integration with host billing systems
  • Provide reconciliation from bank deposit through billing system to corporate general ledger (GL)
  • Performance monitoring metrics by payor/user

By integrating multiple healthcare information systems (HIS) and Hyland’s OnBase enterprise content management (ECM) system with a common user interface, RCMS can increase productivity, identify defects for timely adjudication, and reduce your cost to collect.

Contact RCMS

Contact RCMS today to improve your cash management with the right design principals, systems integration experience, and software technology. We’ll help to improve processes for your entire business office!

Revenue cycle workflow automation benefits

RCMS Revenue Cycle Workflow Automation Benefits

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RCMS works with Integrated Delivery Networks (IDN) and multi-facility Health Systems to implement solutions aimed directly at improving their existing financial system(s). Below are a series of benefits that our ReSolve™ Revenue Cycle Management (RCM) Software can provide, including lower operating costs, streamlined procedures, denial tracking, and increased cash flow. If you’re looking to implement workflow solutions in your business office, contact us today to schedule a cost/benefit analysis.

Revenue Cycle Productivity Benefits:

  • Automated capture of patient and payment information from high volume paper-based EOBs
  • Reduced cash posting staff required for data entry
  • Elimination of posting distribution steps through improved data validation rules
  • Improvement of existing EDI matching and error correction time spent working electronic remittances
  • Elimination of manually creating reconciliation, user productivity and A/R reports
  • Automated capture, routing, and prioritization of denials information
  • Automated secondary billing process for required generation of matching EOB’s

Posting Accuracy Benefits:

  • Uniform application of data validation rules for all transactions, without error, twenty-four hours a day, seven days a week
  • Elimination of human interpretation and decision making during cash posting including facility matching and distribution process
  • Automated capture of a complete audit trail of payment batches and monitoring of batch integrity and balancing for all facilities
  • Comprehensive user productivity reporting of business office staff

Cash Flow Benefits:

  • Automated secondary billing for all payers currently being processed manually
  • Posting of all payments within 48 hours from receipt, reducing account follow up on payments that have already been collected
  • Improving accuracy and quality of patient statements
  • Lower AR days

Denial Management Benefits:

  • Capture of all denials, automatically routing them to predefined work queues for improved account qualification and user productivity
  • Automated tracking and trending of denials for complete process improvement throughout the entire revenue cycle
  • Easier assessment of the impact of follow-up activities
  • Automated documenting of increased cash flow from denials improvements.
  • Identification of denial patterns that are in violation of payor contract agreements
  • Improved reporting – including payments on denials and user productivity indicating how successful each collector’s efforts are in the appeal process

Enterprise Content Management (ECM) Benefits:

  • Efficient organization of data and documents in a central repository
  • Eliminates disparate, disconnected content silos
  • Improved customer service
  • Document version control
  • Integration with other systems
  • Provides for hosted or on-site installation

Contact RCMS

RCMS brings decades of healthcare business office experience to your organization. We can provide a wide range of proven RCM solutions that provide for significant productivity gains and cash management benefits. Contact RCMS about automating workflow in your business office.