RCMS Client Training Videos Using the ReSolve™ Platform

Worklist Introduction:

The worklist introduction video covers the basics of the client worklist available to the user. This includes how to log into the worklist portal, as well as the different search functionality available such as sorting/filtering, worklist organization, and creating custom filters.

Worklist Breakdown:

The worklist breakdown video covers the three primary worklists that each client division will interact with, and their utility to the user. It is recommended that new users view the Worklist Intro video before moving onto the breakdown. The three worklists that will be covered are:

  • Unidentified Worklist Follow-up
  • Unmatched Worklist Follow-up
  • Payment Review Worklist Follow-up