Tag Archives: correspondence management

ECM Platforms and Revenue Cycle

Leveraging the Benefits of ECM with Your Revenue Cycle Management Objectives

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When it comes to getting work done better and faster, having quick access to all of the information you need is paramount to making that happen. Enterprise Content Management (ECM) is about organizing digital assets and automating document-driven processes. For Health Systems and IDNs facing increased demands on staff, integrating ECM technology with their Revenue Cycle Management (RCM) processes can provide a significant increase in business office efficiency. With the RCMS ReSolve® A/R Management Platform, custom programming leverages ECM technology by creating a series of automated workflows, saving considerable hours in getting work accomplished.

Automated Document Capture, Indexing and Routing for Increased Productivity

Utilizing rules-based workflows, RCMS provides for the automated routing of all correspondence documents, images and other electronic files to be worked much faster, reducing turn-times and increasing productivity. The key is to have a scalable, enterprise solution, such as Hyland Software’s OnBase® ECM Platform, which is capable of managing any type of document format. Using advanced sorting technology, such as auto-indexing and classification, files can then be attached to worklists that are automatically updated for the appropriate department or revenue cycle team designated for specific tasks.

System-Generated Work Assignments for Improving A/R

For Customer Service and Accounts Receivable (A/R) Departments, it’s important to resolve a customer dispute or to collect on overdue payments as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all of the patient’s relevant documents, authorizations, and orders. Our ReSolve® platform provides an ‘Account Inquiry’ tracking tool used for efficiently capturing all payment activities and denials. System generated work queues identify those accounts requiring proactive follow up and assigns them to a specific department, team or individual.

Enhancing Your Host Billing System

With RCMS and ReSolve®, we can improve key areas of need in your business office — for users of all major EHR/EMR and PM platforms. With our ‘bolt-on’ technology enhancing and integrating to your current ‘host billing’ system(s), financial performance objectives can be systematically targeted and achieved. Visit our Systems Integration page for further details.

Contact RCMS today about improving revenue cycle processes in your business office.

OnBase® is a registered trademark Hyland Software, Inc.

ECM and Workflow for healthcare revenue cycle improvements

Improving Operational Efficiencies with ECM & Workflow

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Are you ready to transform your business office?

With enterprise content management (ECM) and our custom workflow solutions, RCMS can transform static, unstructured information and documents into a dynamic part of your business office operations. Utilizing Hyland’s OnBase ECM software and the RCMS ReSolve® A/R Management Platform, our automated workflow technologies seamlessly integrate to your billing applications and revenue cycle processes, reducing and/or eliminating many of the inefficient, manual processes that require staff intervention. Using advanced document management programming tools, such as auto-indexing and auto-classification, correspondence routing becomes automated, directing documents to designated worklists and departmental work queues. By integrating multiple healthcare information systems and ECM with a common user interface, RCMS can increase productivity, identify defects for timely adjudication, and reduce your cost to collect.

ECM & Workflow Benefits

RCMS provides significant time-saving benefits in many areas, including:

  • Reduced manual tasks and data entry errors
  • Correspondence document management & indexing for quick retrieval
  • Data extraction & normalization of paper-based documents
  • Improved operational efficiencies and turnaround times
  • Integration with other business applications
  • Real-time analytics, reports and scorecards
  • Hosted or on-premise ECM deployment
  • Accountability and audit trails for all processes
  • Professional services team specializing in healthcare claims & billing
  • Easy-to-use intuitive interfaces and HIPAA compliant, secure access

About RCMS

RCMS brings decades of healthcare business office and software development experience to improve your revenue cycle. We can provide hosted or on-site document management and workflow solutions that provide staff with quick access to indexed, searchable documents in all formats. Contact RCMS about improving your operations.

Enterprise Content Management (ECM)

Automated Correspondence Management with the Indexing of All Documents

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Leveraging Artificial Intelligence (AI) to automate the collection of all correspondence, RCMS is able to create efficiencies throughout the revenue cycle. The key to effective correspondence management is having the right software technology in place to capture paper and electronic documentation in all formats, including scanned mail, faxes, emails and other data.

Using advanced document management programming tools, such as auto-indexing and auto-classification, correspondence routing becomes automated, directing documents to designated worklists and departmental work queues.

Driving Operational Efficiencies and Lower Cost

ReSolve™ Correspondence provides significant time-saving benefits in many areas, including:

  • Reduced inefficient time spent with paper handling and scanning of documents
  • Improved data quality and accessibility to patient care and insurance coverage information
  • Faster routing of correspondence to appropriate personnel and work queues
  • Automated workflow processes that increase speed and drive revenue cycle improvements
  • Improved patient satisfaction with better, timely service
  • Improved employee satisfaction with less time spent retrieving and requesting documents
  • Scalable, multichannel infrastructure that can grow with practice aggregation
  • Enforcement of records management policies for legal and regulatory requirements

About RCMS

RCMS brings decades of healthcare business office and software development experience to improve your revenue cycle. We can provide hosted or on-site Enterprise Content Management (ECM) that provides staff with quick access to indexed, searchable documents in all formats. Contact RCMS about improving your workflow processes.

ECM Workflow Automation

Integrating Enterprise Content Management (ECM) with Workflow Automation

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How do you transform static, unstructured information and slow moving processes into a dynamic, fluid part of your operations? For RCMS clients needing to keep up with increased demands, an integrated ECM and Workflow Solution provides the best option for automating back-office processes. Our combination of document management and custom programming capabilities can improve just about any high-volume, document-heavy department, from AP and AR to Customer Service. Once implemented, a single workflow solution can save a significant number of hours in data entry, scanning, filing and document retrieval time for your staff. Automated workflows can increase efficiency, improve data accuracy, index documents, generate work queues for additional follow-up, and provide management with valuable reporting tools.

Document Routing to Departments and Work Queues

By capturing and routing documents through rules-based workflows, RCMS provides for invoices, checks, BoL, orders and other correspondence to be worked much faster, reducing turn-times and increasing productivity. The result is a more efficient staff with immediate access to captured documents and information. The key is having a scalable, enterprise solution, capable of managing any type of document format, including: scanned mail, PDFs, images, faxes, and emails. Using advanced sorting technology, such as auto-indexing and classification, files can be routed automatically to the appropriate department and work queue.

Accounts Receivable and Customer Service

For busy Accounts Receivable and Customer Service Departments, it’s important to find ways to resolve a customer dispute or collect on overdue invoices as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all of the customer’s documents, communications and orders. Our Account Inquiry function provides a powerful tracking tool for documenting customer activities and communication issues. System generated worklists can automatically identify accounts that need proactive follow-up on overdue invoices and schedule tasks in the system for a specific department or team of individuals.

About RCMS

RCMS Revenue Cycle Management Improvement Strategies are a blend of Business Management Consulting, Technology and Back-Office Solutions for just about any type of industry and vertical market. Contact RCMS about improving processes for your organization.

Correspondence & Third Party Follow Up for Revenue Cycle Management

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PART 1 of a SERIES

RCMS Revenue Cycle Management Solutions cover a wide range of different patient billing areas where changes to manual work processes and the use of technology can have a significant impact on financial performance. In this article, we concentrate on three Post-Encounter areas that take place before payment processing, validation and bank reconciliation. These areas include: Correspondence Management; Third Party Follow Up; and Self-Pay/Customer Service.

Correspondence Management

By capturing and routing correspondence through rules based workflows, RCMS provides for items to be entered and worked faster, reducing turn-times and increasing productivity. The result is improved patient satisfaction and reduced callbacks. The key is having a solution capable of capturing correspondence in all forms, including: scanned mail, faxes, emails, or other business systems. Using the Artificial Intelligence (AI) and other technology, tasks such as auto-indexing, auto-classification and correspondence are routing automatically, directing documents to the appropriate personnel.

Third Party Follow Up

With patient liabilities continuing to rise, it’s important to find ways to collect co-pays/deductibles earlier in the process. RCMS can help to improve first-call resolutions, patient satisfaction and time to collect patient payments by providing immediate access to both clinical and financial data from both hospital and physician systems. Our proprietary, system generated worklists automatically identify accounts needing proactive follow up. For customer service representatives, our Account Inquiry function within AR Management provides a powerful tracking tool for activities and patient communications.

Self-Pay / Customer Service

By taking a proactive approach to AR management, processing delays are decreased, cash flows are increased, and overall cost to collect is reduced. RCMS provides a complete record of all outstanding payments and a history of denials. Accounts are tracked throughout the payment lifecycle, providing insight into where bottlenecks are occurring in claim generation and adjudication. Aged accounts are routed to user work queues for timely follow up.

About RCMS

RCMS Revenue Cycle Management Improvement Strategies are a blend of Business Management Consulting, Technology Solutions and Systems Integration expertise in connecting Health Information Management Systems (HIMS) and Line of Business (LOB) systems. Contact RCMS about improving the Revenue Cycle for your organization.