RCMS brings decades of business office and software technology experience that helps to improve and/or eliminate inefficient, manual processes within the revenue cycle. One of our strategies to increase productivity and to minimize delays in reimbursement is with the implementation of automated workflows, facilitated by solutions that provide quick access to indexed, searchable correspondence documents. This allows staff to better manage patient accounts, decrease the number of days to receive payments and to improve their customer service capabilities.
Using advanced programming and several forms of Artificial Intelligence (AI), such as Robotics Process Automation (RPA), Intelligent Data Capture (IDC), OCR/ICR, auto-indexing and auto-classification, RCMS is able to efficiently capture 100% of all paper and electronic lockbox documentation, including scanned mail; PDFs; faxes; email; and other data. Our ReSolve® A/R Management Platform then automates the routing of all correspondence, directing documents to designated worklists, departmental work queues and patient account records.
We can also use technology to link documents within various worklists to be viewed on a separate monitor or window with one click. This can be significantly beneficial toward making improvements with reducing and preventing denials, re-submitting claims and with collection activities in Accounts Receivables (A/R).
Correspondence Management Benefits
The key to effective correspondence management is having the right software technology in place. Our solutions can provide significant time-saving benefits in many areas, including:
- Reduced inefficient time spent with paper handling and scanning of documents
- Faster routing of correspondence to appropriate personnel and work queues
- Improved data quality and accessibility to patient care and insurance coverage information
- Automated workflow processes that increase speed and drive revenue cycle improvements
- Facilitates EOB to 835 conversion and check matching for treasury reconciliation
- Systems Management support for OnBase® Enterprise Content Management (ECM)
- Can be integrated with all major EHR/EMR and PM Systems (see our Systems Integration capabilities)
- Improved patient satisfaction with better, timely service
- Scalable, multichannel infrastructure that can grow with mergers and acquisitions
- Enforcement of records management policies for legal and regulatory requirements
- Improved employee satisfaction with less time spent retrieving and requesting documents
Contact RCMS
Our Correspondence Management solutions drive operational efficiencies, minimize delays in receiving payments and help to improve customer service. Contact RCMS today about improving your business office efficiency and all of your revenue cycle processes.
ReSolve® is a registered trademark with the United States Patent and Trademark Office (USPTO). OnBase® is a registered trademark of Hyland Software, Inc.