When it comes to getting work done better and faster, having quick access to all of the information you need is paramount to making that happen. Enterprise Content Management (ECM) is about organizing digital assets and automating document-driven processes. For Health Systems and IDNs facing increased demands on staff, integrating ECM technology with their Revenue Cycle Management (RCM) processes can provide a significant increase in business office efficiency. With the RCMS ReSolve® A/R Management Platform, custom programming leverages ECM technology by creating a series of automated workflows, saving considerable hours in getting work accomplished.
Automated Document Capture, Indexing and Routing for Increased Productivity
Utilizing rules-based workflows, RCMS provides for the automated routing of all correspondence documents, images and other electronic files to be worked much faster, reducing turn-times and increasing productivity. The key is to have a scalable, enterprise solution, such as Hyland Software’s OnBase® ECM Platform, which is capable of managing any type of document format. Using advanced sorting technology, such as auto-indexing and classification, files can then be attached to worklists that are automatically updated for the appropriate department or revenue cycle team designated for specific tasks.
System-Generated Work Assignments for Improving A/R
For Customer Service and Accounts Receivable (A/R) Departments, it’s important to resolve a customer dispute or to collect on overdue payments as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all of the patient’s relevant documents, authorizations, and orders. Our ReSolve® platform provides an ‘Account Inquiry’ tracking tool used for efficiently capturing all payment activities and denials. System generated work queues identify those accounts requiring proactive follow up and assigns them to a specific department, team or individual.
Enhancing Your Host Billing System
With RCMS and ReSolve®, we can improve key areas of need in your business office — for users of all major EHR/EMR and PM platforms. With our ‘bolt-on’ technology enhancing and integrating to your current ‘host billing’ system(s), financial performance objectives can be systematically targeted and achieved. Visit our Systems Integration page for further details.
Contact RCMS today about improving revenue cycle processes in your business office.
OnBase® is a registered trademark Hyland Software, Inc.