Tag Archives: accounts receivables

ECM Platforms and Revenue Cycle

Leveraging the Benefits of ECM with Your Revenue Cycle Management Objectives

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When it comes to getting work done better and faster, having quick access to all of the information you need is paramount to making that happen. Enterprise Content Management (ECM) is about organizing digital assets and automating document-driven processes. For Health Systems and IDNs facing increased demands on staff, integrating ECM technology with their Revenue Cycle Management (RCM) processes can provide a significant increase in business office efficiency. With the RCMS ReSolve® A/R Management Platform, custom programming leverages ECM technology by creating a series of automated workflows, saving considerable hours in getting work accomplished.

Automated Document Capture, Indexing and Routing for Increased Productivity

Utilizing rules-based workflows, RCMS provides for the automated routing of all correspondence documents, images and other electronic files to be worked much faster, reducing turn-times and increasing productivity. The key is to have a scalable, enterprise solution, such as Hyland Software’s OnBase® ECM Platform, which is capable of managing any type of document format. Using advanced sorting technology, such as auto-indexing and classification, files can then be attached to worklists that are automatically updated for the appropriate department or revenue cycle team designated for specific tasks.

System-Generated Work Assignments for Improving A/R

For Customer Service and Accounts Receivable (A/R) Departments, it’s important to resolve a customer dispute or to collect on overdue payments as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all of the patient’s relevant documents, authorizations, and orders. Our ReSolve® platform provides an ‘Account Inquiry’ tracking tool used for efficiently capturing all payment activities and denials. System generated work queues identify those accounts requiring proactive follow up and assigns them to a specific department, team or individual.

Enhancing Your Host Billing System

With RCMS and ReSolve®, we can improve key areas of need in your business office — for users of all major EHR/EMR and PM platforms. With our ‘bolt-on’ technology enhancing and integrating to your current ‘host billing’ system(s), financial performance objectives can be systematically targeted and achieved. Visit our Systems Integration page for further details.

Contact RCMS today about improving revenue cycle processes in your business office.

OnBase® is a registered trademark Hyland Software, Inc.

ECM Workflow Automation

Integrating Enterprise Content Management (ECM) with Workflow Automation

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How do you transform static, unstructured information and slow moving processes into a dynamic, fluid part of your operations? For RCMS clients needing to keep up with increased demands, an integrated ECM and Workflow Solution provides the best option for automating back-office processes. Our combination of document management and custom programming capabilities can improve just about any high-volume, document-heavy department, from AP and AR to Customer Service. Once implemented, a single workflow solution can save a significant number of hours in data entry, scanning, filing and document retrieval time for your staff. Automated workflows can increase efficiency, improve data accuracy, index documents, generate work queues for additional follow-up, and provide management with valuable reporting tools.

Document Routing to Departments and Work Queues

By capturing and routing documents through rules-based workflows, RCMS provides for invoices, checks, BoL, orders and other correspondence to be worked much faster, reducing turn-times and increasing productivity. The result is a more efficient staff with immediate access to captured documents and information. The key is having a scalable, enterprise solution, capable of managing any type of document format, including: scanned mail, PDFs, images, faxes, and emails. Using advanced sorting technology, such as auto-indexing and classification, files can be routed automatically to the appropriate department and work queue.

Accounts Receivable and Customer Service

For busy Accounts Receivable and Customer Service Departments, it’s important to find ways to resolve a customer dispute or collect on overdue invoices as earlier as possible. RCMS can help to improve first-call resolutions by providing immediate access to all of the customer’s documents, communications and orders. Our Account Inquiry function provides a powerful tracking tool for documenting customer activities and communication issues. System generated worklists can automatically identify accounts that need proactive follow-up on overdue invoices and schedule tasks in the system for a specific department or team of individuals.

About RCMS

RCMS Revenue Cycle Management Improvement Strategies are a blend of Business Management Consulting, Technology and Back-Office Solutions for just about any type of industry and vertical market. Contact RCMS about improving processes for your organization.