Automated Timely Follow Up for Third Party and Self-Pay A/R Collections — Maximizing Provider Reimbursement and Lowering Cost to Collect

Provider Follow Up and Collections Technology

Third Party Follow Up for Healthcare Provider Collections

The RCMS ReSolve™ Follow Up & Collections module provides a complete record of all outstanding payment and denial history. Accounts are tracked throughout the payment lifecycle, providing insight into where bottlenecks are occurring in claim generation and adjudication. Aged accounts are automatically routed to user work queues for timely follow up. By taking a proactive approach to AR management, processing delays are decreased, cash flows are increased, and overall cost to collect is reduced.

Self-Pay Follow Up & Customer Service

With the right tools and workflow processes in place, first-call resolution, patient satisfaction and time to collect patient payments can be significantly improved. RCMS solutions provide immediate access to both clinical and financial data from both hospital and physician systems. With patient liabilities continuing to rise, we implement processes to collect co-pays and deductibles earlier in the process. System generated worklists automatically qualify accounts for proactive follow up. For customer service representatives, account inquiries provide a powerful tracking tool for all collection activities and patient communications.

RCMS ReSolve™ facilitates a proactive approach to A/R management. With our solutions, processing delays are decreased, cash flows are increased, and overall cost to collect is reduced.


ReSolve™ A/R Collections Management

RCMS maximizes collections by capturing information from disparate systems and identifying bottlenecks at the various stages of reimbursement. Automation is achieved through seamless integration of account comments and other financial transactions within the host billing system, further promoting information sharing throughout your organization. We create definable criteria and customizable filtering to make it easy for users to resolve account deficiencies and for management to have a real-time scorecards of departmental KPIs. By being proactive in account follow-up and having AI assistive technology which present financial and clinical data in a user-friendly solution, your organizations cost to collect can be significantly improved.

ReSolve™ Follow Up & Collections Benefits

  • System provides a complete record of all outstanding payments
  • Identification of bottlenecks in claim generation and adjudication
  • Aged accounts automatically routed to user work queues for timely follow up
  • Proactive follow up with system generated worklists
  • Collect of co-pays and deductibles earlier in the process
  • Provides immediate access to clinical and financial data from hospital and physician systems
  • AI assistive technology for monitoring A/R collection activities
  • Systems integration tools captures information from disparate data silos
  • First-call resolution improves patient satisfaction

RCMS Healthcare Provider Solutions:

Patient Access | Correspondence Management | Follow Up & Collections | Payment Processing | Bank Reconciliation | Denial Management | Reporting & Analytics


ECM for Follow Up & Collections

RCMS provides for hosted or on-site Enterprise Content Management (ECM) that provides staff with quick access to indexed, searchable documents in all formats. Contact RCMS to learn more about our ECM Document Management Solutions that can help to improve Correspondence Management for your Health System, Hospital or Practice Group.